Helpdesk Operations

The Helpdesk Operations program involves all processes necesarry to support the Lee County employee user base. The Helpdesk system includes a work request ticketing system that accepts all IT work requests and manages them through completion. User requests are divided into categories of trouble tickets/outages and Installs/Moves/Adds/Changes. Helpdesk operations include all desktop hardware and software support, user management, troubleshooting, PC replacements, disk cloning, voice/data changes, peripherals and printer support, etc. The Helpdesk Operations program covers support of over 375 connected desktops, 75 mobile devices, 100 Networked printers, Public Computer Labs, PDAs, and many personal electronic devices.