Telecommunication Services

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Telecommunication Services includes all support systems for voice communications at Lee County Government. Work involves management of a physical trunking Mitel system as well as multi-node virtual gateway VoIP platform with centralized virtual enterprise voicemail.  All county telephones reside on the VoIP platform.  The IT Department supports digital/analog switching mechanisms, user headsets, dial tone management, call flow and routing, DIDs, greetings, extension add/moves/changes, and billing maintenance.  The telephony platform includes as many as 600 VoIP telephones with digital and analog fax solution support as well.